Lisandro G. Profile

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san salvador,

el salvador

It's currently 1:53 PM here

Joined March 31, 2016

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Lisandro G.

@Lisandrogomez

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san salvador,

el salvador

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Customer Support Englisg/Spanish

I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. My present career aim is to use my experience towards excellent customer service. The opportunity to learn new skills and work with new technologies is particularly attractive to me.

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Experience

Atento

Dec 2014 - Dec 2016 (2 years)

Responsible for ensuring that every agent offers a high quality of customer service within the guidelines. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. • Develop coaching plans for low performers agents, coaching plans consisted of different activities to help this agent reach the goal of a certain metric in this case Quality

Atento

Jul 2014 - Dec 2014 (5 months, 1 day)

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Diagnose and resolve technical hardware and software issues with android devices involving internet connectivity, email clients and more • Follow standard processes and procedures

Teleperformance

Jan 2013 - Jun 2014 (1 year, 5 months)

• Resolve customer complaints via phone, email, mail, or social media • Use telephones to reach out to customers and verify account information • Greet customers warmly and ascertain problem or reason for calling • Take payment information and other pertinent information such as addresses and phone number • Utilize computer technology to handle high call volumes • Record call transactions using a computer and designated tracking software • Compile reports on overall customer satisfaction