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lamone, switzerland
It's currently 7:47 PM here
Joined July 25, 2023
0 Recommendations
Alessio V.
@Pila93
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lamone, switzerland
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IT Specialist
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Experience
IT HelpDesk Service
Dec 2021 - Present
-Gestione delle richieste IT
-HelpDesk 1 e 2 livello
-Risoluzione dei problemi in remoto utilizzando tecniche diagnostiche, eseguire analisi preliminari
-Gestione/coordinamento delle richieste di servizio/anomalie relative a postazioni di lavoro, telefonia mobile e fissa, stampanti, principali applicativi aziendali
-Preparazione, installazione, configurazione delle postazioni di lavoro IT
-Produzione e aggiornamento di documentazione tecnica
-Gestione dell'inventario Hardware IT
-Gestione script
IT HelpDesk Technician
Aug 2019 - Nov 2021 (2 years, 3 months)
-Administrator for GxP, business, mission and safety critical systems/applications
-Global Track and Trace and GS1 Serialization systems administrator
-Responsible for ICT infrastructure
-VMware administrator
-Administrator of ERP system
-DB Manager
-Accountable for the validation/qualification of computerized systems
-Administrator of the Firewall, VolP system and all Cloud Based solutions
-First contact point for technical assistance
-Ticketing system management
Tecnico Informatico
Dec 2018 - Jan 2019 (1 month, 1 day)
-Gestione delle richieste IT;
-Supporto di primo livello a problematiche software e hardware;
-Preparazione, installazione, configurazione delle postazioni di lavoro IT;
-Supporto dispositivi mobili aziendali;
-Gestione e manutenzione delle apparecchiature IT;
-Gestione processo di acquisto materiale informatico hardware e software;
-Produzione e aggiornamento di documentazione tecnica e formazione agli utenti;
-Gestione dell'inventario Hardware e gestione magazzino IT dipartimentali
Education
Informatico di Gestione dipoloma SSS
(3 years)
Informatico AFC
(4 years)
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