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$15 USD / hour
Flag of PHILIPPINES
pasig city, philippines
$15 USD / hour
It's currently 2:58 PM here
Joined March 27, 2018
0 Recommendations

Razel C.

@RC0707

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$15 USD / hour
Flag of PHILIPPINES
pasig city, philippines
$15 USD / hour
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PROJECT MANAGER

- More than 10 years of BPO experience - Exceptional sales and marketing skills - Strategize and debrief, proactively raise the bar -I model a commitment to lifelong improvement by training and practicing relentlessly with salespeople and make learning a priority and a habit. - Collaborate with sales leadership to create and train prospecting process. -Practice “lead by example” and establish an environment that facilitates cohesion, confidence, and success.

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Experience

OPERATIONS MANAGER

EASTWEST BPO
Jan 2015 - Jan 2018 (3 years)
My role is mainly to Manage performance and development of Call Center staff, identify and Implement process improvement initiatives to continuously raise performance, Channel through operational directions and decisions to other associated service centers run by the client. Manage the performance assessment of assigned production employees, Manage focus groups, analyzing feedback and provide management with recommendations to improve

Customer Interaction Quality Team Manager

IBEX GLOBAL
Jan 2012 - Jan 2015 (3 years)
Perform gap analysis through regular audits of Quality Systems and proposes plans to the Director and stakeholders to close gaps with the aim to continually improving the performance of Quality System to meet recognized industry standards . Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Product Trainer

APAC
Jan 2011 - Jan 2012 (1 year)
Responsible for delivering training to new hired/current employees; cross functional responsibility of working directly with the Affinion Strategic Partnership group to provide new and recurrent training as pertains to potential and present partnerships.

Education

Marketing Management

Philippines 2008 - 2012
(4 years)

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