Ivan B. Profile

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$6 USD / hour

antipolo,

philippines

$6 USD / hour

It's currently 10:51 PM here

Joined November 28, 2021

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Ivan B.

@SerafinLucas

0.0

(0 reviews)

0.0

$6 USD / hour

antipolo,

philippines

$6 USD / hour

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TSR/CSR/Dispatcher

I am enthusiastic, reliable and hardworking individual who has over 5 years of experience giving professional, efficient and high quality service to various call center companies. I am skilled in communicating with clients over the phone and through chat. I have experience with Zoho Desk, Workiz and other CRM Platforms from my previous BPO Employers. I am very eager to learn to use any new tools that would get the job well done. I'm a team player, but can steer ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with!

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Experience

Emergency Lock & Key

Jul 2021 - Present

Answer phone calls & dispatch leads to the tech & make weekly calls/leads report.

Prime Appliance Repair

Dec 2019 - Present

• Taking new calls and convert them to appliance repair service calls • Negotiate and sell quoted services • Escalate customer service related issues • Find parts needed for repair • Call back customers after the repair is complete to get feedback and increase company rate on advertising platforms such as YELP and Google Guarantee

Quantrics Enterprises Inc.(BELL)

Jun 2018 - Dec 2019 (1 year, 6 months)

Technical Support Responsibilities: • Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved.