Anzhar H.

Hi, I am based in the UK, and my expertise is in customer service. I am a dedicated, professional, enthusiastic, passionate and take pride in my work. I can also assist in other areas of business, take a look at my portfolio of well designed websites, articles, blog posts, including content for business logos and marketing campaigns. I am well versed with creating eye catching content enriched with research and native English grammar. . I have over 15 years of experience in UK call centres, from initial beginnings as a call handler taking inbound calls, taking payments, updating customer records, making outbound calls to generate leads, and appointment- setting. I have good typing speed, accuracy and have experience as a virtual assistant, using various chat software as well as using social media to interact with clients. Eventually progressing on to providing management, training and support in customer service, marketing and administration. I manage all aspects of the business, including after-sales support, quality monitoring to ensure adherence to company policy and adherence to industry standards, such as GDPR and FSA regulations. I have experience onboarding new employees, planning and implementing training and development, and being a point of escalation to handle client dissatisfaction and complaints. Regards Anzhar Hussain