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trece martires city, philippines
It's currently 9:52 PM here
Joined September 11, 2021
0 Recommendations
Pamela C.
@VAphamelac
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trece martires city, philippines
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Experience
Technical Service Specialist
Nov 2020 - Sep 2021 (10 months, 1 day)
Technical specialists provide tech support for programs and applications to both customers and other staff members within the company.
Technical specialists troubleshoot technical programs, products, and applications used by the company, and redesign programs as needed to make them more efficient and effective.
Used of tools such as CRM, CAP, CPE,WEBSITES and other tools to provide exact informations for customers needs and informations
Customer Service Specialist Live Chat Support
Nov 2019 - Nov 2020 (1 year)
Billing customer service representative
Assist customer about bill,products, and services
Solved mathematical problems for the billinng services for customers depends on the services they have
Add products to there profile or account such as tv services, internet, phone services and wireless phones services
Used of tools such as CRM, OPUS, CPE, WMT AND tools need for customers depends on there needs and informations for their account or profile.
Admin Secretary
Jun 2017 - Jun 2019 (2 years)
Maintains the smooth running of an office through a variety of administrative and clerical duties. Handled office schedules, coordinate meetings and visits, organize files, answer phones and perform a huge array of other essential tasks.
answering calls, taking messages and handling correspondence.
maintaining diaries and arranging appointments.
typing, preparing and collating reports.
organising and servicing meetings
managing databases.
Handled stocks and warehouse items in the databased
Education
Computer Science
(2 years)
Qualifications
Foundation Excellence Training
Sutherland
2019
FX training for Excellence for technical support issues
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