Ivan Edward D. Profile

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$10 USD / hour

quezon,

philippines

$10 USD / hour

It's currently 4:29 PM here

Joined October 9, 2016

0 Recommendations

Ivan Edward D.

@buracho

0.0

(0 reviews)

0.0

$10 USD / hour

quezon,

philippines

$10 USD / hour

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Service Desk Consultant/Technical Support

I am an IT by profession looking for an opportunity to earn extra decent money with the use of my acquired skills and knowledge. I am proficient in using Windows Office applications Excel, Word, Powerpoint and Adobe products such as Photoshop and After Effects. I also offer expertise in Technical Support solving user problem relating to Windows operating system, email application, MS office applications, printers, networking, internet connectivity and deployment of Cisco routing & switching equipment and Fortigate firewall. I have developed my good customers service background from my years of working and confident I will make a positive impact to your organization and committed to deliver high-quality work with little supervision.

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Experience

Lonicera Pty Ltd.

May 2016 - Present

• Working with customers to identify and fixing issues relating to CRM for Outlook, Office365, Email, Internet connectivity, Software and Hardware. • Logging and keeping records of cases/trouble tickets in the CRM. • Basic Office365 Administration; create/delete/edit of accounts, create/delete/edit of mailbox and resetting of password. • Working with field engineers to visit customers/employees if the problem is more serious.

Universal Access Systems and Solutions

Jun 2015 - Mar 2016 (9 months, 1 day)

• Provide network support to clients in accordance with the terms of their existing contracts. • Deployment to clients of Cisco routing and switching equipment: mounting, configuration and monitoring. • Deployment to clients of Fortigate firewall: mounting, configuration and monitoring. • Performs on site and over the phone support to client’s network related issues: finding and fixing network faults, firmware upgrade.

Mozcom Inc.

Jul 2005 - Apr 2015 (9 years, 9 months)

• Performs technical support relating to Windows operating system: windows xp, windows vista, windows 7. • Performs technical support relating to email application: MS outlook, Outlook express, Windows mail, Thunderbird, Eudora, Apple mail, etc. • Performs technical support relating to internet connectivity; dial-up, DSL and leased line. • Performs troubleshooting of system and network related problems and diagnosing hardware and software faults.