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$15 USD / hour
Flag of TURKEY
i̇stanbul, turkey
$15 USD / hour
It's currently 1:33 AM here
Joined August 3, 2016
0 Recommendations

Ceyda O.

@ceydazdemir

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$15 USD / hour
Flag of TURKEY
i̇stanbul, turkey
$15 USD / hour
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Customer Manager & Virtual Assistant & Data Entry

Hello there, I have three years of experience in customer service and customer relations in Turkey. My mother tongue is Turkish. I can provide e-mails, tickets, phone support or online chat in English & Turkish. Three years of experience in online project management about civil society, human rights, women rights and being a youth in Turkey and Europe. (Mostly UN Projects.) I also have a certificate as an educater for non-formal education, at the same time I have been working as an English teacher for a year with kids and young learners. I studied Chemistry at university in English, now studying master degree in chemistry so that I can translate academic documents beside general document - Strong customer understanding - Strong communication skills aligned with customer centric attitude -Can be educater on online platform - Excellent command of MS applications (can handle data entry&research easily.) - Freelance translator with a mother tongue of Turkish, Turkish-English

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Experience

Customer Service Representative

Oturgaçlı Götürgeç (E-commerce company)
Apr 2018 - Present
Replying the customer's questions on all the online platforms. (Messages, e-mails and phone calls) Replying and coordinating customer's requests. (the return or change of products.) Virtual Assistant for the manager

Resource Manager

Bare International
Jan 2017 - Present
Scheduler of the mystery shopping projects (Freelancer)

Assistant Manager

Aleph Hotel
Sep 2016 - Sep 2017 (1 year)
Management of Sales and Marketing Department Management of Staff Management of Guest Relations Management of Front Desk Management of Financial works

Education

Bachelor

Dogus Üniversitesi, Turkey 2018
(Less than a year)

Bachelor

Yildiz Teknik Üniversitesi, Turkey 2008 - 2014
(6 years)

Qualifications

General English

LSI Brighton
2016
General English - Advanced - Feb, 2016

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