Clydelle June M.

My call center experience has been extensive. I've worked as a Change Specialist Service Rep Tier II for Australia’s largest telecommunications and Media Company. I basically started as a consultant taking in calls for billing inquiries. Later on after 8 months, I became one of the few who were chosen to be promoted to the Retentions Team, saving customers from disconnecting the services by providing loyalty offers or resolving existing issues. The most challenging experience that I experienced so far was being put on a temporary, project-based assignment – handling complaints. By then, I was able to understand the essence of my job more than anything, even more than just pacifying irate customers or resolving billing issues. I was given an opportunity to have a better understanding about valuing customer “experience”, making detractors to advocates, and making clients stay for business.