o Analyze the Medical Coding system for defects and end user inconveniences.
o Track defects and update statuses as testing progresses using Microsoft Team Foundation.
o Create flowcharts for testing processes and procedures.
o Use SQL to verify database consistencies in system vs. application.
o Use SQL to update patient cases for set-up to begin testing properly.
o Create process requirements documentation for new procedures and rework calculations.
QA Analyst
GoDaddy.com
Sep 2008 - Aug 2011 (2 years, 11 months)
o Analyze the Web-Based Email and Mobile Mail product for end user inconveniences; defects within the product that makes the user experience not as satisfying as it could be.
o Create enhancement requests for user experience upgrades.
o Analyze customer feedback for new requirements and enhancement requests.
o Create test cases based on a variety of user actions to complete project testing.
o Track defects and update defect statuses using Mercury Quality Center.
o Participate in project code reviews; a
Business Analyst
Rural Metro Corporation
Nov 2007 - Jul 2008 (8 months, 1 day)
o Gathered customer comments and feedback about the application from emails and phone conversations with a few randomly selected end users.
o Created requirements documentation with screen images to explain customers needs and wants.
o Create test cases based on user actions to complete project testing.
o Performed functional testing on web-based payroll application.
o Entered defect reports regarding the feedback from the customers.
o Created use case scenarios for development to better understand the