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$10 USD / hour
Flag of UNITED ARAB EMIRATES
$10 USD / hour
It's currently 6:05 AM here
Joined March 28, 2019
0 Recommendations

Sylvia M.

@einniemwai

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$10 USD / hour
Flag of UNITED ARAB EMIRATES
$10 USD / hour
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Professional Administrator & Transcriptionist

Versatile, Dynamic and Gulf experience professional equipped with 8+ year’s record of delivering key significant contributions towards companies’ continued business growth. Acquired practical work experience in handling General Administration, Retail Sales & Marketing, Brand & Product Management, Merchandising, and Customer Service related functions. Displayed efficiency in providing support in managing and coordinating office administrative functions such as preparation of letters, memos, faxes and other correspondence, keeping a record of staff contracts, stationary management & travel arrangement & hotel booking; Consistently demonstrated ability to multitask, prioritize job responsibilities, perform well under pressure, and surpass performance parameters. Possess enthusiasm, tenacity, and initiative in achieving performance goals, desirous for continuous learning with excellent communication, analytical, coordination, organization, problem-solving and interpersonal skills.

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Experience

Front Office Receptionist

Al Mulla Business Group
Jan 2019 - Present
Handling administrative tasks for executives, arranging and scheduling meetings, making travel arrangements Perform tasks of handling and transferring calls to concerned departments, Make outbound calls to clients to figure out requirements under the instructions of managers, Responsible for receiving, identifying and sorting mails, sending mails, faxing important documents, filling and photocopying

Junior Asociate (call center agent)

Emirates NBD
Jun 2018 - Nov 2018 (5 months, 1 day)
Managing inbound calls in a timely manner Following communication script when handling different topics Identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives Upselling by making correct suggestions based on customer request Retaining all the training conducted over a period of time Maintaining excellent quality on all calls handled Working with minimum supervision Delivering day to day KPIs Customer support via CRM

Administrative Assistant

African cotton Industries
Sep 2014 - Dec 2017 (3 years, 3 months)
Accounting/Bookkeeping Administrative Support Scheduling Appointments, Taking Meeting Minutes & Calendar Management Client Relations Designing and Maintaining Filing System Travel Arrangements Event Planning Processing Expense Reports

Education

MBA

The Catholic University of Eastern Africa, Kenya 2014 - 2016
(2 years)

Bachelor of Commerce

The Catholic University of Eastern Africa, Kenya 2005 - 2009
(4 years)

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