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@eunicefrancisco
Flag of Philippines Quezon City, Philippines
Member since May 14, 2016
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eunicefrancisco

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I'm a housewife and a mother of two. I worked as a Customer Service Representative for 2 years and as a Subject Matter Expert for over a year for Virgin Mobile Australia. Through my work experience, I was able to develop my administrative, communication, problem-solving, analytical, as well as time management and interpersonal skills. Accuracy and being able to deliver on time is important to me. I'm reliable, focused and always willing to learn new things.
$5 USD/hr
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Experience

Subject Matter Expert

Nov 2009 - Apr 2011 (1 year)

Duties and Responsibilities: > Take / Handle escalated calls > Facilitate briefing sessions with agents > Real-time monitoring of production agents’ calls > Coaching sessions with production agents > Deliver paper works / reports > Take charge of the team in absence of the Team Leader

Customer Service Representative

Jul 2007 - Nov 2009 (2 years)

Duties and Responsibilities: > Answer billing inquiries, perform basic troubleshooting, as well as assist customers who have specific questions > Provide personalized customer service of the highest level.

Education

BS Accountancy

2002 - 2006 (4 years)

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