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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 9:00 PM here
Joined February 5, 2014
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Shiela May T.

@happybubble13

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Customer Support Associate - Virtual Assistant - Technical Support Representative - Chat and Email S

I've been in a Call Center Industry for almost 4 years. I've been a Customer, Sales, and Technical Support Representative. I am experienced in handling customer's issue/problems via Phone, Email, and Chat. I managed to put up a small business which is an Internet Cafe way back 2009 with 20 high-end computer rental units and 2 servers. I worked as a Technical Support Representative with one of the best Gaming Company and I handled one of their new games. I'm exclusively handling and reporting BUGS in-game. With such kind of work, I am very keen to detail and deliver reports on time. I do part time jobs such as Real Estate, Buy and Sell (House and Lot, second hand cars). I schedule site tripping during rest days so it won't affect my daily regular working hours.

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Portfolio

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1092117

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Experience

Insurance Policy Services

GW Mutual Risk Retention Group
May 2013 - Feb 2014 (9 months, 1 day)
Responsibilities: Quotation and Application Creation, Lead Screening, Data Entry, Facilitate Inhouse Sales, Billing Reminders, Invoice Management, Certificate of Insurance, Correspondence (email, chat, phone), Reporting, Payroll Entry, Renewal Package Submission, and Payment Submission.

Live Chat Sales

Art Of War Central
May 2013 - Dec 2013 (7 months, 1 day)
Operates Live Chat and monitor visitors on site to help cultivate sales for a Game Webhosting Company.

Game Specialist- Bioware Account

Teleperformance Philippines
Nov 2011 - Jun 2012 (7 months, 1 day)
Handle technical issues in a game like login problems, locked and suspended accounts, patch, installing and downloading the game. Forwarding reports with regards to any Bugs in the game. Sending out emails to the customer and responding thru chat if they were online.

Education

Bachelor of Science in Nursing

Philippines 2002 - 2004
(2 years)

Qualifications

Certificate of Attendance

Score Exponent Training Center
2011
Attended and completed 18 Credit Units in the 1st Continuing Professional Development (CPD) program. Special Course on Real Estate for Real Estate Sales Persons.

Certificate of Recognition

DRIVEN Marketing Group
2010
For Outstanding Sales Performance award. In recognition for his valuable contribution to DRIVEN Marketing Group Sales performance of year 2010

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