Juan Daniel Q. Profile

EXPLORE

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$10 USD / hour

bogotá,

colombia

$10 USD / hour

It's currently 10:32 PM here

Joined July 9, 2013

0 Recommendations

Juan Daniel Q.

@juandaqd

0.0

(0 reviews)

0.0

$10 USD / hour

bogotá,

colombia

$10 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Data Entry, Excel, Copy Typing

Experienced in bilingual customer service (English and Spanish). Data entry experience and knowledge of Microsoft Office suite tools. I am very detailed in my work and I have excellent communication skills, written and spoken. High quality work in a timely manner.

See all Proofreaders in Colombia

Contact Juan Daniel Q. about your job

Reviews

Changes saved

No reviews to see here!

Experience

Sitel

Sep 2011 - Present

Supervision and management of group between 15 to 20 agents regarding operational (schedule adherence, average handle time, transfer rate) and quality performance (on calls or emails worked). Scheduling for the entire group weekly, based on performance and customers demand, making sure all queues were covered. Payroll verification on a weekly basis, making sure monthly payment did not have data or reporting issues. In charged of departments within the campaign, their weekly results and fulfillment of goa

Convergys

Jul 2011 - Aug 2011 (1 month, 1 day)

Customer service for one of the AT&T campaigns. Support online and assistance to customers in the US with their TV, Internet and/or landline service. Compliance of metrics and goals requested by the campaign.

CTI

Aug 2010 - Jun 2011 (10 months, 1 day)

Account handling and operation supervising; starting from coordinating with recruitment and training departments to have the correct skilled personnel needed for the aimed campaign/project to provide and meet client’s expectations; supervision of daily operations, choosing and building of work team and regular evaluation of goals to meet or points to work according to expected Service Level Agreements. Management of software aim for contact centers, such as Avaya, Eyebeam, QueueMetrics, CMS. Elaboration