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$15 USD / hour
Flag of INDIA
rahamatnagar, india
$15 USD / hour
It's currently 11:33 AM here
Joined June 3, 2021
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Saikiran K.

@katherasalasai

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$15 USD / hour
Flag of INDIA
rahamatnagar, india
$15 USD / hour
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Myself Saikiran, Working Senior process Executive

Myself Saikiran, I have done my post-graduation MBA( Finance) from Chaitanya Pg college. Later have started working as process Executive in the area of Digital Operations ( Non voice process) and also take part in onshore clients meetings and Voice calls if required. My roles and responsibilities were to communicate with front office regarding resolution of Quality [login to view URL] keep the Team update with the policies from time to time, Might be on weekly or Monthly basis.Later I was promoted as Senior process Executive that showed up certain responsibilities with in the team as well as the entire management, my skills are ability to handle Ms Excel, Ms office pro efficiently. And also also handling team and Conducting MOM's on Weekly basis. Monitoring workflow and re assignment in the team and handling shift issues, daily stand ups, updates and [login to view URL] conduct shadowing sessions with in the new comers so that they would more have practical knowledge. To conduct the daily status meetings and let the team know where they are standing in terms of policies, and conduct huddle to resolve the issues between the auditors and raters. To monitize the work clearly enough to maintain a quality score, and and shouldn't have any impact on quality score.i have been greeted with best performer for two quarters with in the team and also been rewarded.There were times we have taken initiatives and conduct the meetings on the policy changes and explain with in the team and make sure the team understands and shouldn't have any dip on the quality score. Apart from the work we would also have fun sessions to ensure that they shouldn't feel bored of Work continuosly, and also ensure raters as well as auditors should not be affected by work environment, conducting indoor games and as well as outdoor games as well.Escalating issues from the team regarding the process and cascading updates to the team. Analyse data and evaluate trends/ patterns. Apart from the work environment I had interest in playing Badminton and won college level championship in singles, apart from that my interest in reading out novels based on real stories as well as watching movies based on real [login to view URL] skills include abilities to compete with the Ms excel and Ms office work. Some of responsibilities include is to look after the process reports including quality scores, look after the team meeting targets on daily basis and if not make it possible on weekly basis.Look after Each and everyone should carely read out the policies implement in the work and also ask if any queries that shall be solved on immediate basis or it would be sent to onshore clients regarding policy queries, we should be more exposed to the work environment sometimes we need to address the customer queries and should also give appropriate feedback and make sure no one is disappointed and also address managers if any emergency situation required,and also Cc mails that require immediate attention of Team lead as well to

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