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@kulaspira
Flag of Philippines Batangas City, Philippines
Member since November 8, 2017
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kulaspira

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Hi, My name Mannylyn but I preferred to be called Lynn. I graduated with an Associate Degree in Computer Systems Design and Programming Technology. I used to work in the BPO industry for 47 months and mainly the account I've handled are international accounts(US clients). I have worked as an Admin Support for a cryptocurrency campaign just recently. I firmly believe that with my qualifications I'll be able to provide your company high quality customer service and help boost customer happiness.
$8 USD/hr
0 reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

No reviews.

Experience

Chat and Email Support

Aug 2017 - Nov 2017 (3 months)

Answered inquiries thru email and chat. Amended existing car reservation details Communicated with the management with an ongoing issue

Technical Support Representative

Nov 2016 - Jan 2017 (2 months)

Troubleshoot issues with Playstore applications, Chromebook, Google Pixel Phone, and Wallet. Educated customers on the new account recovery procedure and sending out self-service information via email. Followed refund process on issues with in-app purchase

Billing and Sales Representative Level 2

Dec 2015 - Jun 2016 (6 months)

Dealt with customer concerns in a cordial and professional manner. Analyzed customer needs, volume potential, price plan range, discounts and recommend products and services. Helped customers to locate articles, explained features and contrasted plan options. Fulfil order requests (plan change, new acquisition) Explained terms of warranties. Provided a brief explanation of charges and how they work. Sent out self-service options and where to locate them online

Customer Service Representative (Technical)

Jul 2014 - Apr 2015 (9 months)

Answered phone inquiries in a timely manner. Provided a thorough explanation of billing charges and fees. Walk the customer through an online account creation. Product education related to account security

Customer Service Representative

Jan 2014 - Jun 2014 (5 months)

Provision of newly-acquired Onstar vehicle Re-route FMV customers to the appropriate department. Provided information on the benefits and features of the Onstar system. Provided brief explanation of the hands-free calling minutes and how to utilize it

24/7 Customer Philippines

Jun 2013 - Dec 2013 (6 months)

Delivered customer satisfaction and problem resolution to the client's customers Resolved customers’ needs, concerns and issues and providing detailed product information Answered billing related questions Troubleshoot internet related issues (offline modem, intermittent sync, sync no browse) Provided walkthrough on how to make changes to their modem GUI

IBM Daksh

Jul 2012 - May 2013 (10 months)

Handled phone inquiries related to billing, order and retention Provided thorough explanation of charges and fees Fulfilled order inquiries for new and existing customers Upsell products and services by highlighting feature, advantages and benefits Provided basic troubleshooting on mobile phone issues Processed payments and payment arrangement over the phone Assessed customer’s concern and retain them by providing options suitable for their needs.

Education

Associate Degree in Computer Systems Design and Programming

2003 - 2005 (2 years)

Qualifications

Finishing Course for Call Center Agents (2012)

SCM Training Center

100 hours of training. Learned about the culture and American English language.

Certifications

  • US English Level 1
    87%
  • Preferred Freelancer Program SLA
    84%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

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