Mohamed A.

I come from a customer facing background as I was an Oracle Applications consultant. Now, I am a Lean Six Sigma Certified practitioner. My passion is process enhancement and systems design. I love problem solving through automation and innovation. I am very good when it comes to business process mapping, improving processes and mapping business requirements to technical systems' requirements. I'm currently a [login to view URL] Certified Administrator. I led the implementation of 6 full service cloud projects for EMC Corporation with more than 300 users. Very Advanced with Service Cloud workflow rules, cases & Salesforce security. Advanced analysis and requirements gathering skills. Ready to help get the job done as quickly as possible. Very good architecture & design skills. Excellent problem-solving skills. Also, I come from a customer facing Very good project management skills; I am currently also studying for my PMP® examination.