Mohamed A. Profile

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$3 USD / hour

cairo,

egypt

$3 USD / hour

It's currently 1:34 PM here

Joined October 3, 2016

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Mohamed A.

@mohamedalina50

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(0 reviews)

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$3 USD / hour

cairo,

egypt

$3 USD / hour

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Real-Time Management &Work Force Analyst (RTM) (Vodafone UK)

I am working as a Workforce analyst and having 7+ experience in the call centre industry like (Vodafone UK, Qatar and Egypt). I have good command over advance excel, and have good analyzing skills. I like my work and i work hard to deliver on time completing your project and submitting before the deadline is my first goal.

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Experience

Vodafone UK International Services

Apr 2014 - May 2016 (2 years, 1 month)

Monitoring all queues/skills and transferring support from other areas according to the spontaneous need either its available hours or service level needs at a certain point of time during the day to day operation. Day to day calculation staff & reviewing intraday contacts so as guaranteeing daily staff availability among special events

Vodafone Qatar

Feb 2012 - Apr 2016 (4 years, 2 months)

Work as part of a Qatari team to ensure offering world-class Customer Service at all times. Work in Consumer department handling Qatari customers issues , specially (High value , Royal Family) Proactive in regards to the improvement of processes and procedures