Rakesh S.

Supporting multiple customers on Windows and VMware platform remotely. Remotely supporting windows server on multiple data center (approx 1200 server). Providing incident report for major incident. Windows OS Troubleshooting (Win 2k3 & Win2k8) and dump analysis and provide recommendation. Monitoring system performance & ensuring smooth functionality of the systems Experience in Hardware troubleshooting, ability to interact with Site Support / Vendor to resolve. Taking care of threshold related incident and tuning monitoring system/ alerts.. Provide support on Microsoft Clustering server. Supporting Active directory domain controller. Analysis incident ticket monthly to reduce incident and provide recommendation. Windows OS security patching every month Experience on HP/IBM/Dell blade server and virtual center client. Implementation of change request on windows server and raise change request. Working knowledge of Windows power shell.