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- 89%Jobs Completed
- 87%On Budget
- 92%On Time
- 14%Repeat Hire Rate
Project for Ramy A. -- 6
“""Extremely responsive and helpful person, definitely recommended. I'm a first time user of such online outsourcing platform and yet he was very patient in guiding me every step of the way. Keep up the great work Ramy!"”Ali V. 2 weeks ago
Project for Ramy A.
“Very professional, responsible, knowledgeable! Thank you Ramy”Ala T. 3 weeks ago
Project for Ramy A.
“He works hard, diligently and extradite the project before the appointed time, The project is characterized by quality and workmanship, dedicates its time to customer service and satisfaction, of curse i will hire hem again.”Marym M. 4 weeks ago
Project for ramygoda1590 -- 20/04/28 14:25:28
“He work hard”Abdulla A. 4 weeks ago
build a vlan and trunk network in packet tracer
“Perfect and on time”Mariam A. 1 month ago
Project for Ramy A. -- 2
“هو افضل شخص في البرنامج وملتزم بالمواعيد والتعامل ممتاز جدا وفي قمة الاخلاق ... He is the best person in the program and is committed to punctuality and dealing is very excellent and in the highest ethics”Osama B. 1 month ago
Network Expert EngineerJun 2017
Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received
Incident Management SpecialistAug 2015 - Jun 2017 (1 year)
Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.
techinical support engineerNov 2013 - Aug 2015 (1 year)
Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.
Preferred Freelancer Program SLA94%
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