Riedwan A. Profile

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$15 USD / hour

jakarta,

indonesia

$15 USD / hour

It's currently 3:16 PM here

Joined April 9, 2015

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Riedwan A.

@Riedwan

0.0

(0 reviews)

0.0

$15 USD / hour

jakarta,

indonesia

$15 USD / hour

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IT Helpdesk Infrastructure

9 Years Experience in IT Infrastructure Covering Hardware/Software Troubleshoot, Hardware/Software Configuration, IT Service Management, and Asset Management. My experience in Microsoft Excel : 1. Process Report IT Helpdesk Data (Monthly) 2. Input and Manage Data Asset Devices

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Experience

Astra Graphia Information Technology

Jan 2012 - Jul 2020 (8 years, 6 months)

Responsible : - Handling IT Infrastructure Problem ticket from Phone, Email, or Ticketing System - Solving IT Infrastructure problem (Desktop, Notebook, Network, OS, Application) via Remote System - Monitoring age of tickets and SLA - Handling Escalated problem to second level (Web application, Database, SAP, Administrator)