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$6 USD / hour
Flag of JAMAICA
kingston, jamaica
$6 USD / hour
It's currently 6:21 AM here
Joined February 24, 2015
0 Recommendations

Russell T.

@russellt1

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$6 USD / hour
Flag of JAMAICA
kingston, jamaica
$6 USD / hour
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Repeat Hire Rate

Customer Service, Sales and Administration

I have a BBA in Human Resource Management and Finance and Banking but I have worked mainly in Customer Service and Administration for over 10 years and consider myself an expert in resolving basic and complex problems that customers have, within the parameters of what the company I work for will allow. I am also an expert at customer retention especially when dealing with irate customers. The key though is to go above and beyond for your customer which allows me 99.9% of the time to retain their business. I previously worked at Accent Marketing which is a company based in Jeffersonville, Indiana and had operations in Jamaica where I currently reside. I am a focused individual who has achieved all I have set out to do so far but I have much further to go. I will never stop giving of my best in everything I do.

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Experience

Customer Service Officer

Firearm Licensing Authority
Oct 2013 - Present
October 2013 - Present Approving firearm licenses for persons with firearms including doing background checks for prospective gun owners amount other duties.

Engagement Specialist

Accent Marketing
Jul 2012 - Oct 2013 (1 year, 3 months)
Providing customer service for BJs Wholesale club which has over 190 locations in the various states. Duties involve enrolling and renewing memberships and resolving complaints and problems that customers have by liaising with the General Managers and Regional Managers of the clubs nationwide. Troubleshooting is also done on the website www.bjs.com in order to assist customers with their online transactions among other duties.

Administrator

University of Technology, Jamaica
Oct 2011 - Feb 2012 (4 months, 1 day)
Provided Administrative support to the Senior Director, Institutional Relations by providing background information through research and setting appointments for meetings with senior officials of the university as well as other universities across the island of Jamaica. Filing among other duties were performed.

Education

Bachelors of Business Administration

Jamaica 2005 - 2012
(7 years)

Qualifications

Supervisory Management

Management Institute of National Developement
2001
Certificate in Supervsiory Management

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Certifications

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