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$10 USD / hour
Flag of INDIA
bengaluru, india
$10 USD / hour
It's currently 7:06 AM here
Joined May 31, 2020
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Soumya L.

@soumyalakshmana

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$10 USD / hour
Flag of INDIA
bengaluru, india
$10 USD / hour
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Inclusiveness in Diversity

Of late, I have completed my Diploma in Fashion Designing. My career goal is to make fashion affordable, yet classy. Identify and suggest elegance basis body type, personality and cater to various fashion preferences. My current job role into customer service domain, helps me understand the need, trend, expectation, deliverable, handle irate customer, helps me to learn to manage the best service as the regular practice, which is the need of every business. Have total work experience of 8 years which will help me utilize my learning and expertise in ensuring the best is delivered.

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Experience

Specialist

PhonePe
Dec 2019 - Present
1. Assist customers with their queries, concern and payment issues. 2. Play role of mentor, assist the team with resolutions provided to customers. 3. Align team members to the set goals and ensure quality and other parameters are as per the set goals.

Clin Admin Coordinator

XL Health
Oct 2017 - Apr 2019 (1 year, 6 months)
1. Responsible for handling the US members -Insurance Holders 2. Implement new ways to pitch in the products basis the availability, requirement of business and members 3. Understand member’s availability, requirement, handle reluctance and schedule the visit. 4. Meet KRA in terms of ACW, adherence, attendance, production and quality on a daily, weekly and monthly basis. 5. An extra mile by sending compassion cards to the members.

Operations Analyst - Work flow coordinator

First Advantage
Jun 2015 - Aug 2017 (2 years, 2 months)
1. Conduct team meetings, refresher training as per the clients for team of 48 people. 2. Handles client call for discussion on work flow on day to day basis - queue management, work assignment, tracking of assigned work. 3. Responsible for preparing and publishing production and error report. 4. Present the work flow, production as per head counts, error percentage based on the completes and work flow, betterment of process on a quarterly, bi-yearly and annual basis.

Education

Diploma in Fashion Designing

Bangalore University, India 2018 - 2019
(1 year)

10+2

Karnatak University, India 2007 - 2009
(2 years)

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