Business Oriented ? Professional ? Experienced ? Assured Quality with Integrity
Objectives: To virtually provide high standard, quality and timely support at reduced cost across the Globe to all the successful and extremely busy organizations.
Goals: To become most reliable freelance professional by transmitting my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical leadership critical to retaining valued customers of an organization.
Experience: Six years experience in Business Outsourcing Industry (USA clients) providing customer support and contributing to overall development of my employer.
o Dell Certified System Engineer: Specialized in desktop and laptop technical support by phone, remote access; email and chat support.
o EarthLink Internet Services (USA) - Technical Support and Subject Matter Expert.
o TransUnion credit bureau (USA) - Senior Customer Service Executive.
o Citi Home Equity (USA) - Mortgage underwriter and processor.
CAREER BRIEF
o Technical support, Remote access, Customer Service, Email & Chat support.
o Customer/Client retention and Business development.
o Attending Customers grievances.
STRENGTHS
o Excellent organizing & leadership skills
o Ability to solve problems and make decisions
o Positive thinking & self esteem
o Comfortable working under stress and crisis situation
I see myself bringing people from different walks of life together and sharing best practices. It's all about enhancing our proposition to customers, and I hope I can add value with my knowledge, experience and helping the business to achieve its goal.