Sumit S. Profile

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$4 USD / hour

greater noida,

india

$4 USD / hour

It's currently 3:30 AM here

Joined March 3, 2015

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Sumit S.

@sumitsingh1206

0.0

(0 reviews)

0.0

$4 USD / hour

greater noida,

india

$4 USD / hour

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PHONE,EMAIL ,CHAT SUPPORT(9 YEARS EXPERIENCE)

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

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Experience

WEBDYNO SOFTWARE SOLUTIONS PVT LTD

Apr 2017 - Nov 2022 (5 years, 7 months)

• Prospected new customers to generate sales leads and increased revenue from existing clients. • Educated customers about billing, payment processing, and support policies and procedures. • Identified new revenue generation opportunities to maximize bottom-line profitability. • Responded to customer calls and emails to answer questions about products and services. • Established and maintained strong relationships with customers, vendors, and strategic partners.

VMAK RESEARCH & SERVICES PVT LTD

Aug 2015 - Feb 2017 (1 year, 6 months)

• Assisted customers in troubleshooting product issues and provided timely technical support. • Prospected new customers to generate sales leads and increased revenue from existing clients. • Contributed additional revenue to sales plans through resale opportunities. • Configured and modified product systems to meet customer-specific needs. • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

Innovazion Research Pvt Ltd

Apr 2014 - Aug 2015 (1 year, 4 months)

• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. • Placed outbound customer service or customer satisfaction calls to follow up on issues. • Educated customers about billing, payment processing, and support policies and procedures. • Responded to customer calls and emails to answer questions about products and services.