Sumudu D. Profile

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$10 USD / hour

piliyandala,

sri lanka

$10 USD / hour

It's currently 8:35 AM here

Joined January 2, 2017

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Sumudu D.

@sumududesilva

0.0

(0 reviews)

0.0

$10 USD / hour

piliyandala,

sri lanka

$10 USD / hour

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Free PBX developer, Content Writer, Data Analyst

An enthusiastic support engineer with the necessary drive and determination needed to resolve critical daily operation issues. Possessing effective organizational skills and excellent working knowledge of technologies with commitment to keep up to date with the latest developments. Experience in providing guidance on up to date networking operations, technical analysis and consultancy services.

See all Copywriters in Sri Lanka

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Experience

eXeTeL (PTY) Ltd. Australia.

Jul 2016 - Present

_ Manage VoIP Projects from Order placement, Requirement Capture, Hardware Delivery up to Service Delivery. _ Plan, Design, Configure and Commission Corporate Telephony solutions based on Asterisk Technology, Cisco, Gigaset and Polycom Devices Yealink Devices. _ Assistance to an enthusiastic and successful sales team for technical sales solutions _ Troubleshooting, Maintaining and provide effective solutions to customer queries.

eXeTeL (PTY) Ltd. Australia.

Jul 2013 - Jul 2016 (3 years)

The duties of this position are to answer incoming telephone calls, support emails and helpdesk tickets of the following types: _ Respond to problems customers are experiencing with their ADSL or other services _ Answering pre-sales questions regarding Exetel's services _ Working with other Exetel people on various activities

Asia Securities (PVT) Ltd. – Subsidiary of Asia Capital Group of companies.

Apr 2012 - May 2013 (1 year, 1 month)

_ Monitor System (Internet trading Systems and “Backoffice”) availability and take appropriate action on system failures to minimize downtime. _ Carry out tasks related to user creation and maintenance on Internet Trading Systems. _ Provide support over the phone in person or using remote management tools on all systems and liaise with the developers for high level issues. _ Take Daily backups and maintain related logs.