Tamy B. Profile

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$7 USD / hour

cainta,

philippines

$7 USD / hour

It's currently 3:19 AM here

Joined April 8, 2022

0 Recommendations

Tamy B.

@tamybote

0.0

(0 reviews)

0.0

$7 USD / hour

cainta,

philippines

$7 USD / hour

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Repeat Hire Rate

Administrative Work

I've been in a Corporate and Customer Service setting for 11 years. Some of my daily activities for the past 6 years were sending emails (individual emails and group announcements), setting and attending appointments/meetings, creating documents in Microsoft Excel, Word, and Powerpoint, and directly communicating and reporting to Clients in the US.

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Experience

Concentrix Philippines

Jul 2020 - Dec 2021 (1 year, 5 months)

Partnered with Operations Manager in leading a department of 7-8 teams with an average of 12 Customer Service Specialists in each team. Managed performance of the whole department with an overall goal of high Customer Satisfaction. Monitored trends and behavior of customer responses. Go-to person to ask and decide on scheduling, task delegation, proper consequence management, and escalation process. Overall secondary leader of the department next to the Operations Manager.

Concentrix Philippines

Sep 2016 - Jul 2020 (3 years, 10 months)

Led a team of 15-18 Customer Service Specialists. Trained and coached each individual on a daily basis. Organized team's statistics, data, scores, and other files. Assured that all team members delivered high-quality service.