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@turcotteamelie
Flag of United States Lawrencevilee, United States
Member since August, 2017
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turcotteamelie

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I have a Bachelor's in MIS from one of the best universities in Georgia, and currently work for one of the largest technology corporations in the world. My passion is technology, but my highly Type A personality and organization skills make me a great for things like diligent and accurate data entry, as well as proofreading.
$15 USD/hr
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Experience

Technical Account Manager

Feb 2014

I manage the customer relationship for Microsoft's best support option available. My aim is to get what the customer needs done in the best timeframe possible with the best outcome possible, as well as help in maximizing IT productivity by matching the customer's projects and priorities with the best solutions possible. I currently manage a portfolio of over $1 million USD.

Service Desk Technician

Jan 2011 - Feb 2013 (2 years)

As a Service Desk Tech, my responsibilities consisted of troubleshooting technological issues via phone, email, and chat, as well as creating incident reports for unresolved issues and escalate to appropriate teams.

Education

B.A. in MIS

2010 - 2013 (3 years)

ABA

2008 - 2010 (2 years)

Certifications

ITIL Foundation (2014)

People Cert

ITIL Foundation

MOF Foundation (2014)

Exin

MOF Foundation

Certifications

  • US English Level 1
    97%

Verifications

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