Yasir A. Profile

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$3 USD / hour

lahore,

pakistan

$3 USD / hour

It's currently 7:42 PM here

Joined July 14, 2012

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Yasir A.

@yasirarif

0.0

(0 reviews)

0.0

$3 USD / hour

lahore,

pakistan

$3 USD / hour

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Customer Relationship Specialist

I am working with customers for the last 6 years i have worked from hospitality Industry to Telecommunication My main objectives are to develop strategies for acquiring and retaining the business of that target market, while keeping the company's bottom line healthy. It's not just about acquiring and retaining customers, it's about keeping the most profitable or strategic clients."

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Experience

Telenor

Mar 2007 - Present

? Responsible of maintaining/updating compliance of CRD processes, routines and procedures along with products/offers being introduced in the department. ? Responsible for achieving custumer satisfication high quality service delivery and ensuring first call resolution (FCR). ? Ensure customer queries generated should be resolved in specified turn around time(TAT) by following up on services requests. ? Create awareness among the customers and promote IVR/ Self Service tool's usage to provide low c

Education

MBA

Quaid-e-Azam University, Islamabad,

Pakistan

2002 - 2004

(2 years)

Qualifications

Virtual University

2011

Course Incluse In-depth understanding of the benefits of CRM and the competitive advantage this methodology provides Insight on the challenges and constraints organizations face in attempting to incorporate CRM Appreciation for how technology can be leveraged to enhance a CRM initiative Exposure to best practices in multiple vertical markets Knowledge of the key decision variables related to CRM An understanding of simple CRM techniques Hands on practice including case study analysis and an individual project