Phone Support Operators for hire in Brazil
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I am always seeking new knowledge to enhance my career, which began as an intern in the construction industry, overseeing the entire construction management process. Currently, I am focused on customer service. In my role as technical support and implementer, I had a valuable experience as a Customer Success Intern...I am always seeking new knowledge to enhance my career, which began as an intern in the construction industry, overseeing the entire construction management process. Currently, I am focused on customer service. In my role as technical support and implementer, I had a valuable experience as a Customer Success Intern at Obra Prima, a software designed for planning and managing construction projects. I combined my skills in personalized customer service and problem-solving with targeted communication for training new users of the system. Applying the Pin People methodology, I tailored it to meet the specific needs of each client. I excelled in creating experience surveys adapted to each client's reality and effectively managing customer interactions within the platform. I emphasize my ability to analyze client-generated data to propose improvements, actively collaborating with the Account Management team in crafting analytical presentations. Furthermore, I contributed insights for product enhancement, liaising with Data Labs, Technology, People Science teams, and the Product department. I have experience in managing and executing projects aligned with departmental OKRs. I possess a strong background in KPI metrics, NPS, dashboard creation and enhancement, customer analytics, support, OKRs, and onboarding. My proficiency extends to advanced knowledge of tools such as Google Sheets, Google Meet, OBS, SalesForce, Microsoft Excel, Microsoft Word, Power BI, Movidesk, Microsoft Office Suite, Cype Cad, Revit, and Autocad. less
Hire MateusRede
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With more than two decades of experience as a Computer Technician, I have extensive knowledge in IT technical support, help desk and service desk operations: Installation, Configuration and Administration of Windows Systems; Email clients; Microsoft Office; Office365; VPN; Webmail; LibreOffice; Workplace by Facebook;...With more than two decades of experience as a Computer Technician, I have extensive knowledge in IT technical support, help desk and service desk operations: Installation, Configuration and Administration of Windows Systems; Email clients; Microsoft Office; Office365; VPN; Webmail; LibreOffice; Workplace by Facebook; Slack; Microsoft Teams. Support for Printers, Panels and TVs; Smartphones; Tablets; Android; UPS; CCTV; Data Collection and Barcode Readers; Laser and Thermal Printers; VoIP; Cabling. Editing of Audios, Photos, Images and Videos. Online Searches, Social Networks and Ads. Plus: Cabling, VPN, Webmail, LibreOffice, Workplace by Facebook, Microsoft Teams, Smartphones, Tablets, Android, Nobreak, CCTV, Data Collection, OCR, Barcode Scanners, Laser Printers, Thermal Printers, VoIP, Windows System Administration/Configuration, Email Clients, Microsoft Office, Office365, Online Help, Printer Support, IT Operations, Computer Hardware ... less
Hire carlluiz
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Hello everyone! My name is Giulia, I'm a professional customer service specialist graduated in Marketing. I have 5 years of customer service experience (and sales) in several platforms such as Zendesk, LiveChat, WebChat, Shopify, among others. I'm a team player who also likes to work independently, I'm a self-starter...Hello everyone! My name is Giulia, I'm a professional customer service specialist graduated in Marketing. I have 5 years of customer service experience (and sales) in several platforms such as Zendesk, LiveChat, WebChat, Shopify, among others. I'm a team player who also likes to work independently, I'm a self-starter and self-motivated. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself. I'm looking for a unique opportunity to grow professionally and personally, leave my comfort area and build a solid long-term relationship with my future hire. Besides customer service, I'm also a great, organized, dedicated administrative assistant, I can help you with translations (general subjects), marketing tasks such as promotions, social media management, market research, data entry and content writing. If you look for a fun, dedicated, hard worker, stop right there, you found it! I'd love to hear from you! Let's connect on Upwork: https://www.upwork.com/freelancers/~0193cd583467573cf2 Let's connect on Linkedin: https://www.linkedin.com/in/giulia-k-9b57ab163/ less
Hire gmkrause10
