Customer Service Assistant Manager
$15-25 USD / hour
We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.
Tasks and Responsibilities of a Customer Service Assistant Manager
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
Ensure and provide quality service to external customers.
Answer all customer inquiries in a timely and professional manner.
Process orders and data entry with high level accuracy.
Take initiative and resolve and escalations or complaints.
Maintain a positive representation of the company and associated brands at all times.
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.
Requirements of a Customer Service Assistant Manager:
Must have great attention to detail.
Must be a team player.
Previous customer service and sales experience is a plus.
Must have strong communications skills.
Must be organized.
Must be personable and comfortable interacting with customers daily.
Qualifications:
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Ability to perform at a high level in a fast paced environment
Degree preferred
Position Benefits:
Competitive wages
Merit based advancement
Uncapped bonuses & incentive plan
Company event
Project ID: #20344261
About the project
18 freelancers are bidding on average $18/hour for this job
Hello, I am graduate from Computer Science & Engineering. I have excellent working experience of 5 years with freelancing project on Data Entry, Excel, web search, copy typing, Web design, E Commerce, HTML, CSS, PHP, W More
I Have A 5 Years experience in This type of work And i Can Do Your Work professional I hope To Work With You
Hey There, After reviewing your project description it's clear that you are looking for a Customer Service Assistant Manager for your company. I'm very experienced in System Administration, Network Administration, Li More
Good Day Team, I am a certified customer service team manager, with training from the Insite Managed Solutions team. I come with well over 5 years of customer service experience and have worked with companies both loc More
Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC Call Center. I've recently c More
I have 2 years experience in this work. I can do your work very well. If you have any question about my work, than you can ask me without any hesitation Relevant Skills and Experience I have one years experience in th More
Let's talk. Why should you hire me? I'm resourceful, competent, US-based and raised, university educated, driven, and I have that NYC hustle (no I'm not currently living in NYC, but I lived there for a few months and More
I have been in the BPO industry for 7 years and In my experience, I consider myself as a Customer service expert. I do decision making in whats best for both parties making the company happy and able to help customers More
Hi this is Sharmila I was working with Amazon as an Account Specialist over a period of 5 years Expert in 1. Excel 2. Customer Support 3. Email/Call handling 4. Data Analysis/ Management Found the job More