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angeles, philippines
It's currently 6:42 PM here
Joined May 17, 2018
0 Recommendations
Al Joseph N.
@aljosephnuevo
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angeles, philippines
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Customer Support
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Experience
Technical Support Representative
Nov 2019 - Feb 2022 (2 years, 3 months)
- Answer incoming chats and emails to customers experiencing VPN-related problems or concerns. Analyze and evaluate the descriptions of customer issues and provide the appropriate troubleshooting and resolution steps.
- Handling pre-sales, installation, connectivity problems, and billing concerns.
- Responsible in solving customer's problem using remote access tools.
- Assigned as Point of Contact for the team to report trending issues received by the team.
Compliance Support
Oct 2018 - Nov 2019 (1 year, 1 month)
- Evaluate and review vendor’s security organizational controls
- Answer questionnaires from corporate clients related to the
compliance and privacy of our product(online cloud storage)
- Responsible for account deletion in different databases
Sales Manager
Nov 2017 - Aug 2018 (9 months, 2 days)
-Responsible for designing and implementing strategic sales plans that expands the company’s customer base and ensure its strong presence to build and promote strong, long-lasting customer relationships by understanding their needs and ensuring an excellent customer experience;
-Negotiate prices and variation in prices and specifications;
-To present PowerPoint and demo of a product to the client; Products are PABX, Audio and Video conferencing equipment, and managed IT solution
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