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$10 USD / hour
Flag of PHILIPPINES
mandaue city, philippines
$10 USD / hour
It's currently 7:21 PM here
Joined July 24, 2017
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Day Marie C.

@daymarie

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$10 USD / hour
Flag of PHILIPPINES
mandaue city, philippines
$10 USD / hour
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Email, Live Chat and Phone Support Representative

I am an efficient, hard working and goal oriented Community Support Representative with 5 years experience providing office assistance, phone, email and chat support across the United States and Philippines from different companies. I am skilled in typing and communicating with clients over the phone and email. I am proficient with Microsoft office, ms word, ms excel, ms powerpoint and am eager to learn and be trained in any new tools to get a job well done. I also believe that my training on Global Communication has contributed a lot with my communication skills both in written and verbal to be an asset of your company. My dedication towards work to meet deadlines and targets has contributed to my previous teams success. I look forward to be a part of your reliable staff providing excellent service towards a designated task.

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Experience

Customer Support Representative

Eperformax Contact Center and BPO
Oct 2016 - Present
We Customer Support Representative, provide customer service to company's clients. We answer calls and replies to emails and resolve our customer's concern. We give them a walk through if asked, provide trouble shooting on devices and process credits and confirmation as well. My communication skills since the first 2 months training and mentor coaching scheduled twice a month up to now has really enhanced me as an effective representative on this firm. I am pleased to meet up your standard too.

Data Encoder

Plan International Inc
Sep 2015 - Jan 2016 (4 months, 1 day)
As a Municipal Civil Registrar's office base data encoder, I translate records from the PSA to the Department's Data base System as part of these Non Government Orgarnization's project in the location. We submit the output made on our office through a weekly report by uploading the scanned documents and save it as file and submit it in the office, later then these short term project was been accomplished in the area.

Data Encoder

Accudata Inc
Mar 2011 - Apr 2012 (1 year, 1 month)
As a Data Encoder in this company, what we do is to transfer details from uploaded photos and encode it as files. Our client was a US based company, so after compilation of our finished task, we then upload the files and send it to them.

Education

College level

Leyte Normal University, Philippines 2007 - 2010
(3 years)

Qualifications

Global Communications Certificate

Eperformax Contact Centers and BPO
2017
This was a free Global Communications training given by my company where the company is giving up to 12 weeks of sponsorship to trainees with potential to pass the vocation.

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