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$5 USD / hour
Flag of PHILIPPINES
las piñas city, philippines
$5 USD / hour
It's currently 7:01 AM here
Joined July 4, 2010
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Iryn W.

@irynwee

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$5 USD / hour
Flag of PHILIPPINES
las piñas city, philippines
$5 USD / hour
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Rock Star Bilingual | Virtual Assistant | Spanish

I am Iryn an experienced VA/EA for more than 2 years now. I also worked for 15 years in the Call Center Industry as a Customer Service Representative and eventually got promoted to a Spanish Quality Analyst. I worked for several clients in the UK and US directly with the CEO/COO for different industries such as; Real Estate, Construction, Digital Marketing companies, E-commerce, Immigration Lawyers, Authors etc. My tasks include but are not limited to the following; General Admin Task, Marketing Real Estate, Translations, Email Management, Research, Business Proposal Writing, Creation of Powerpoint presentations, Creation of SOP, Human Resource Screening, Onboarding, Payroll, Proofreading, Scheduling Social Media posts, Customer Services (Inbound and Outbound), Sales. Chat Support etc. Tools that I have utilized: Discord/Slack/Asana/Trello/Monday/Basecamp Notion/WordPress/Hubspot/Buffer/Drip Hubspot, BetterProposals, Pipeline, Quickbooks, Wrike, Canva Google Suits, Google Docs, Google Sheets Microsoft Word, PowerPoint, Microsoft Excel Genasys, Protocol and Sharepoint I am amenable to working in any given time zone.

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Portfolio

397284
377429
397284
377429

Reviews

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Experience

Virtual Assistant/Personal Assistant/ Executive Assistant

Freelance
Mar 2020 - Present
I worked for several clients in the UK and US directly with the CEO/COO for different industries. My tasks include but are not limited to the following; Marketing Real Estate, Translations, Copy Writing, Email Management, Research, Business proposal writing, Powerpoint presentations, Creation of SOP, Human Resource, Payroll, Proofreading, Scheduling Social Media posts, Customer Services (Inbound and Outbound), Sales. Chat Support etc.

Spanish Quality Management Advisor

CxLoyalty
Apr 2017 - Jun 2021 (4 years, 2 months)
Evaluate Spanish calls and emails / Align quality standards Responsible for all monthly performance updates / provide feedback and coaching Responsible for initiating calibration sessions Create Completion Reports and Roster Updates

Bilingual Quality Analyst/Call Quality Specialist

Synchrony Financial Global Services Philippines, Inc.
Jan 2014 - Jan 2017 (3 years)
Evaluate Spanish and English calls for Manila, Phoenix and Puerto Rico sites. Responsible for all monthly performance updates. Coaching with agents. Responsible for initiating calibrations for all sites. Initiate projects to implement compliance rules for the portfolio.

Education

Bachelor Of Science in Business Management

Ateneo de Zamboanga University, Philippines 2000 - 2004
(4 years)

Qualifications

Employment Resource Center

2012
In our workshops we used to evaluate and identify our who we are in a real world. what would be our interactions on a given situations or were given a scenario on how to interact and solve the problem and become easier for us because we have already an idea on how to handle it.

Publications

Data Entry

Me
As a data entry specialist : Enter data in the given data's, process the data by checking individual item code and inventory checking for the active and inactive files. Product monitoring and competitor's product comparison and sales monitoring.

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