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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 6:30 AM here
Joined February 26, 2019
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Jet M.

@jetmendiola

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Network Administrator and IT Helpdesk Support

My mindset: "Be a valuable asset to your company by upholding the highest standards and quality of work." Armed with my experience of over seven years in being a Senior Technical Trainer and Technical Support Advisor, I can assure you that I can provide top-notch support for SOHO, Medium Business, and Campus/Enterprise networks. I am also an excellent network administrator and IT Helpdesk professional, well-versed in modern IP / Networking concepts and technologies and constantly striving to improve and adapt to new trends. I have experience in the installation, configuration, and troubleshooting of the following network equipment from leading manufacturers: Network Surveillance (IP Cameras and NVRs), Wireless Access Points (Stand-alone, Mesh, Cloud-managed), Layer 2 and 3 network Switches, VPN routers and Firewalls, Storage (NAS and SAN).

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Experience

Senior Technical Trainer / Advisor

Concentrix
Jan 2014 - Present
Conducts training for new technical support personnel, focusing on Computer Hardware, Operating Systems, Network Technology Concepts , Products (SOHO, Medium Business, Enterprise Networks) such as VPN Routers, Firewalls, Switches, Wireless APs, IP cameras, NVR, NAS, and SAN. Functions as a Subject Matter Expert / Technical Support Advisor, providing solutions to support technicians during cases with complex network topologies and problems. Maintains a test network for product testing.

Senior Technical Support Expert

Concentrix
Oct 2012 - Dec 2013 (1 year, 2 months)
Provides Exceptional Technical Support for Small, Medium , Campus / Enterprise networks, including support (installation, configuration , and troubleshooting) of VPN Routers and Firewalls, Layer 2 and 3 Network switches, Wireless Access Points (Stand-alone, Mesh, Cloud), Network Storage (NAS and SAN). Proficient in concepts such as VPNs, VLANs, Routing and Switching, and WLAN implementation.

Technical Support Professional

Concentrix
Dec 2011 - Sep 2012 (9 months, 1 day)
Provides excellent technical support (including installation, configuration and troubleshooting) for SOHO network equipment such as IP cameras, NVR, Home Routers, Cable and DSL modems, Wireless Access Points, Wired and Wireless Adapters and switches.

Education

Computer Science

University of Southeastern Philippines, Philippines 2005 - 2007
(2 years)

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