Jibitha A.

Had passed this course with a grad of B+. This course dealt withShorthand speed is 80 w.p.m. Typewriting On Computer. i have a speed of 45 w.p.m. Introduction To Computers Introduction to MS Windows. MS DOS Through Windows Explorer is an introductory program showing how to interact with files and folders. Office 2000 - incorporates WORD - dealing with the preparation of letters, documents at your fingertips by using word-processing features such as layouting, formatting text, etc. EXCEL - a spreadsheet used for calculation, accounting purposes, creation of graphs, databases, etc. POWERPOINT - a presentation software used for creating presentations through slides. ACCESS - a database software, which is used for the creation of databases in the form of tables for storage, manipulation, retrieval of data, etc. INTERNET - E-mail, surfing, downloading, printing / scanning, chat, etc. COMPUTERISED ACCOUNTING PACKAGE - Provides a comprehensive solution to the accounting and inventory needs of business. Electronic Secretarial Skills Fax Operating Electronic Telephone Exchange (EPABX) Role Of a Professional Secretary Pertaining to the duties and routine functions carried out by the secretary in an office. Managing People The art of getting along with people Office Etiquette Attitude & Motivation Time Management Customer Relationship Management (CRM) Executive Support Skills Mailing, travel arrangements, banking and business forms. Reception & Telephone Etiquette Personality Development Business and social etiquette, personal grooming and presentation, with an effort to build behaviour on positive thinking and appearance Interviewing Skills & Group Discussions Public Relations English & Business Communication Use of correct English and business terms for office communication Business Correspondence Correctly formatting letters Preparing Minutes Report Writing Filing & Records Management