Yvette U. Profile

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$10 USD / hour

nairobi,

kenya

$10 USD / hour

It's currently 9:42 PM here

Joined September 22, 2016

0 Recommendations

Yvette U.

@uweray

0.0

(0 reviews)

0.0

$10 USD / hour

nairobi,

kenya

$10 USD / hour

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Jobs Completed

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Repeat Hire Rate

Translator/Data entry/Customer Support specialist

• Wide experience in working remotely • Wide experience in Customer service. • Wide experience in translating • Experience as a Quality and Assurance Analyst • Wide experience in Data entry and good typing skills • Wide experience in email handling. • Wide experience in phone support • Experience in loss prevention(Refunds) • Experience in dispute resolution. • Good knowledge in detecting fraudsters • Experience in Helpdesk and Call center • English and French proficiency. Techinical tools:  Zendesk  Slack  Basecamp  Braintree  Stripe  Skype  MaxIT  AVAYA

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Experience

Lime

Nov 2018 - Nov 2019 (1 year)

• Apply refunds or coupons where applicable • Respond to customers’ email through Zendesk platform • Creating awareness of the Lime’s user agreement • When violations are found reach out to the users and take appropriate corrective action. • Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team. • Respond to different types of chargebacks by providing appropriate evidences.

Dhanush Infotech Ltd

Oct 2016 - Jun 2018 (1 year, 8 months)

Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. I got this promotion because of my incredible performance as helpdesk analyst. As a Quality and Assurance, I audit all work done at the helpdesk. Key responsibility: • Regularly present to the team and management team on Quality Improvements.

Dhanush Infotech Ltd

Oct 2014 - Sep 2016 (1 year, 11 months)

Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. • Create tickets using MaxIT tools for different requests. • Understand the business requirements and provide appropriate solutions. • Able to translate the work-related documents / content provided into French from English and vice versa.