eloquent call center representative needed

Closed Posted 2 years ago Paid on delivery
Closed

We are seeking t0 hire a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Call Center Customer Service Customer Support Telemarketing Technical Support

Project ID: #31807278

About the project

2 proposals Remote project Active 2 years ago