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$7 USD / hour
Flag of PHILIPPINES
manajao, philippines
$7 USD / hour
It's currently 4:49 AM here
Joined November 5, 2018
0 Recommendations

Shelly Jean B.

@shellyjvl

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$7 USD / hour
Flag of PHILIPPINES
manajao, philippines
$7 USD / hour
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Customer Service Representative

I am a multi-talented individual with a strong background in customer service, medical billing, and data entry. With over 5 years of experience in the healthcare industry, I have developed a strong understanding of the complex processes involved in medical billing, as well as a keen eye for detail and the ability to navigate intricate billing systems with ease. As a customer service representative, I have a proven track record of providing top-notch support to clients and customers. I am skilled in handling inquiries, resolving complaints, and providing solutions to a wide range of customer concerns. I am able to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail. As a medical biller, I am able to process claims, follow up on denials, and ensure that payments are received in a timely manner. I am proficient in medical billing software and have a deep understanding of insurance billing and coding practices. I am able to identify errors and discrepancies quickly and efficiently and am committed to ensuring that all claims are processed accurately and in a timely manner. In addition, I have extensive experience in data entry and am able to input large amounts of information quickly and accurately. I have experience with a variety of software and databases and am comfortable working with complex spreadsheets and other data management tools. My capabilities include: *Providing exceptional customer service and support to clients and customers *Processing medical claims and ensuring timely and accurate payments *Identifying and resolving billing errors and discrepancies *Handling sensitive and confidential information with discretion and professionalism *Inputting large amounts of data accurately and efficiently *Working in a fast-paced environment with a high level of accuracy and attention to detail If you are looking for a versatile and experienced customer service representative, medical biller, and data entry specialist, look no further! I am confident that I have the skills and experience necessary to provide exceptional service and support to your organization.

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11789921

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Experience

CSR | Email, Chat and Phone handling

AUDIEN HEARING
Mar 2020 - Jun 2023 (3 years, 3 months)
I have excelled as a customer service representative, adeptly managing a diverse range of customer inquiries through email, phone calls, and live chat. My strong written communication skills enabled me to craft clear and concise email responses, ensuring customers received comprehensive assistance. Additionally, my ability to provide prompt and effective support over the phone and through chat has consistently resulted in high levels of customer satisfaction.

Medical Biller

Focusinc Group
Nov 2015 - Sep 2018 (2 years, 10 months)
In my role as a medical biller, I meticulously reviewed and processed medical claims, ensuring accurate coding and adherence to insurance guidelines. I have a strong track record of successfully resolving billing discrepancies and working closely with healthcare providers to maximize reimbursement. Through my attention to detail and knowledge of medical coding and billing procedures, I consistently contributed to the financial health of the healthcare facility.

Education

Bachelor of Arts in English Communication

Holy Cross of Davao College, Philippines 2009 - 2012
(3 years)

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