Enterprising, extroverted and customer-focused sales leader with a natural ability for building new business and forging loyalty with clients, vendors and external business partners. Identifies and capitalizes on emerging business ventures to propel an organization to the top-tier of its industry. Motivational management style with a proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth. Strives to optimize operations, reduce costs and improve service quality while strengthening the bottom-line.
Leadership - Talented sales strategist and tactician offering thought leadership, strategic advice, insights for market differentiation, competitive advantage, and go-to market strategies using best in class tools and processes. Extensive experience in a fast paced highly competitive industry from key roles in online financial services and call centers to the growth development and transition.
Business Development - Drive market enthusiasm through communications, seminars, trade shows, and industry events, with new media, online marketing, social media, and SEO savvy.
Customer Relations - Developed strategic action plan to enhance account retention. Revamped customer service department by infusing the call center with script education to retain customers; stressed a customer engagement philosophy.