My current role is that of an Account Manager, Project Leader and PMO. This role requires me to handle a team of 130+ associates from 5 locations at offshore and 1 at onsite. My responsibilities areas are as below –
1. PMO for the entire team working on multiple projects – Application Development and Maintenance
2. Overall governance of the team includes – Financial, resource, operational and Delivery
3. Cost reduction analysis and measures for the same, New business and new projects, Invoicing for the same, Revenue addition, Margin improvement for multiple projects.
4. Analyse cost slippages, schedule slippages,SLA misses, Ageing tickets, RCA for recurrent issues
5. Create contracts in the system for new projects – FP or TnM, timely amendments to the contract, approvals from legal and finance for the same.
6. Handling Process audits, Delivery Audits of the team, including SLA management, Project management reviews
7. Ensuring process compliance and taking suitable measures for the same
8. Collect, analyze and monitor risks in the project, prepare mitigation plan for the same.
9. Facing management reviews by senior reviewers, coordinating with multiple teams and onsite for the same, working on observations/suggestions by reviewer.
10. Conducting internal audits for teams to ensure process/security/delivery, etc compliance
11. Analysis Customer Satisfaction and working on the negative or improvement points.
12. Induction of new joinees into the team – conducting i