Hi there!
My name is Jessi, an experienced Customer Service Representative.
I'm interested in working for you and I can begin immediately.
Here’s why I am fit for the role:
1. I have 9 years of accumulated experience in Customer Service. The first 5 years were spent working for US-based international brands like JP Morgan Chase, Google, and Comcast.
My tasks usually include but not limited to:
- Customer Service via Zendesk, Gorgias, HelpScout, and Freshdesk
- Answering customer queries
- Order Processing
- Data entry/ processing
- Social Media Management (FB, IG, and LinkedIn)
- Product Research (FB, Aliexpress, Pinterest, and Etsy)
- Photo Editing
- Facebook Marketing
- Website Maintenance
- Content Writing
- Processing Returns/Exchanges/Refunds
- Inventory Management
2. I have a strong background in the eCommerce industry as an Operations Manager with a specialty in Shopify for almost 5 years now.
3. I was eventually promoted as the Operations Manager as the team got bigger and had to handle hiring and training new agents. With this experience, I assure 100% customer satisfaction and KPI delivery.
4. I'm fluent in English, have meticulous attention to detail, and can work under pressure with minimal supervision.
5. I'm a fast learner, problem solver, with great work ethics and a strong sense of urgency that you can rely on to finish tasks efficiently and effectively every single day.
Please reach out if you have any questions.
Sincerely,
Jessi Forte