Hi There, I've carefully read the job description. I am a seasoned Salesforce Consultant/Developer with 6+ years of experience. I am highly trained Salesforce® certified with a strong knowledge of Salesforce Architecture, Design, and Development along with experience in Salesforce configuration and customization.
I have good experience working with Call Center, Open CTI, and Softphone. I can integrate Softphone with Salesforce. I can provide you the below mentioned functionality integrating Softphone with Salesforce.
-Identifying and routing incoming calls to the right person or department
-Logging, recording and storing calls for quality assurance and compliance
-Offering screen pops to your agents with information about the caller, their account, open cases or
call history
-Embedding a soft phone dial pad into your Salesforce interface so that calls can be made using VoIP (voice over internet protocol) or traditional PSTN (public switched telephone network)
-Enabling agents to click-to-dial or auto-dial contacts
-Monitoring and measuring key performance indicators like average handle time, first-call resolution, dropped call percentages and more.
I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone or S-k-y-p-e call to discuss the project further.
Thanks & regards,
Piyush