Our android app is visited by more than 100,000 users daily. The app has a dedicated built-in helpline which allows our growing user base to interact with us. We receive few queries, feedback, suggestions from our growing user base and need someone to track and respond to these. This helps us maintain customer engagement, and increase the lifetime value of each customer.
Skills - Strong communication skills, and strong grasp on Oriya language and English grammar is a must.
Past Experience - Past experience with customer support and engagement is a plus.
Dear Sir,
I translate all domains of knowledge. I'm a linguist and translator with 26 years of experience. For technical texts, my rate is Rs. 2.00 INR per word.
• I have over 6 years of experience in customer support.
• Worked with customers from US, UK, AUS and APJ region.
• Provided data entry support in most of the projects and delivered good quality work.
• Experienced in working on technical projects providing support via email, chat and phone plus a few help desk tools.
• Also expert in dealing with irate customers and explaining the technical terms to a non-technical person in lay man's language.
***I am well versed with Hindi but NOT Oriya***