If you are in search of a composed Technical Admin, I am the ideal fit. A self-starting problem-solver and an energetic multitasker, I am well qualified for the open position.
With a strong work ethic, flexibility and exceptionally calm manner, I tackle issues with a focus on a positive outcome. Exceptional customer service requires good troubleshooting skills and a positive attitude, both of which I would bring to this job. My talents as a persuasive communicator when it comes to creative conflict resolution would be strong asset to any organization with a focus on client relations.
In the course of my career, I have accurately documented and resolved customer service issues, professionally addressed and resolved customer product complaints and answered a constant flow of customer calls. As a result of my customer engagement, our outlet has seen a sales increase. A born people-person, I want to contribute my innate talents to building customer relationships in a challenging environment.
Please refer to my experience below :
1&1 Internet Philippines
Position : Advance Technical Support
Scope of Work :
* Provided base level IT support to non-technical personnel within the business.
* Installed software, modified and repaired hardware and resolved technical issues.
* Managed call flow and responded to technical support needs of customers.
* Evaluated and responded to incoming sales leads and requests for technical support assistance.