Ticketing Software With Asterisk

Hi; OK so this is what I'm looking for. Caller calls into my main menu on a tole-free number (callcentric) caller chooses option 3 Caller has another menu Caller chooses option 1 Caller is asked for there ticket identification number Caller enters it and tts is used to read tickets. Callers can respond to tickets by attaching a file to the ticket with there voice, but want them to read there tickets over the phone first. Can work on responding some time soon. Will pay 75% now, and other 25% after complete testing. The information i have for you. Ticketing system: [login to view URL] hooks i have: ********************** Action Hooks ********************** * Action hooks allow you to write your own PHP code that * * will run when specific actions occur in WHMCS. There * * is a function for each action that supports hooks. The * * variables avaible in a specific function are listed in * * the comments for that function. Invalid code here will * * will cause WHMCS to fail so ensure your code is valid. * ********************************************************** function actionhook_TicketOpen($vars) { # This function runs when a ticket is opened # $vars["TicketID"] # $vars["UserID"] If set, registered client # $vars["DepartmentID"] # $vars["DepartmentName"] # $vars["Subject"] # $vars["Message"] # $vars["Priority"] } function actionhook_TicketReply($vars) { # This function runs when a ticket is replied to by a client or admin user # $vars["TicketID"] # $vars["ReplyID"] # $vars["UserID"] If set, registered client # $vars["DepartmentID"] # $vars["DepartmentName"] # $vars["TicketSubject"] # $vars["ReplyMessage"] # $vars["AdminUsername"] If set, admin reply # $vars["TicketPriority"] # $vars["TicketStatus"] } and the fields for the database: the tickets are stored in tbltickets and tblticketsreplies

However, actionhooks are fired every time a ticket is logged and replied to so you could integrate your code into actionhooks if that is any easier, Thanks a lot Michael