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10 to 20 computers will be placed where the person making the calls arrives and predne the screen with their user, in that screen you will see a list of people to call, call the first one and (well it is a call center for collections) and they are left when it pays an advance, observations and others, when the person who is going to pay puts a day, that must remain in the program and appear to call on the day that were agreed, to know whether or not the payment of the debt in the profile of the person (the debtor) should appear his name, identification card, company to which he owes (since this call center work with some banks and offices) address, current work I have a history of previous work, likewise a phone number history should appear, for example he had a number 099 000 0000 and then he changes it, so in that history should appear the other numbers with which you can contact, (grandfather, pope, brother, wife, husband, etc) They will have another collection system that is door to door with the same data that they will fill when they arrive at the office. to call they will use this (attached photo), which is connected to the computer by the audio input to record the conversation