I have 13 yrs Technical Writing experience. Industry knowledge Oil and Gas, ERP, Healthcare, Telecom, Banking, BPO, Legacy, Hotel Management, FMCG, Client and Server application and Web-based portals.
Documents deliver in various formats such as Word, HTML, XML, and PDF.
Extensively worked in the areas of
o Functional documentation: Developed electronic and paper-based User Manuals, On-line help, context sensitive Windows help and HTML help systems, computer based training (CBT), marketing collaterals, training manuals, template designing, process documentation and release notes.
o Technical documentation: Software Development Life Cycle (SDLC), System Requirement Specifications (SRS), Functional Specification, Flowchart, Installation Manuals & Configuration Guides, Administration Guide, Project Plan, System Process Manual, Troubleshooting Manuals, FAQ and Proposal.
Process Mapping & Requirement gathering.
Implement quality processes that ensure product consistency, and quality process and product improvement.
Engaged in various initiatives to improve business processes.
Experience in doing excellent documentation on business requirements.
Participation in various forms of reviews with peers, SMEs, and Quality Analyst.
Training provided for products and tools at client place.