Customer Service Duties - repost

£5-10 GBP / hour

Cancelled

Posted

over 10 years ago

£5-10 GBP / hour

We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will: 1. Handle refund requests by looking up customer orders in our support system and creating a ticket. 2. Address user issues with the items, such as quality concerns or usability questions. 3. Respond to emails regarding the product and to communication about suggestions. Contractor requirements We are looking for a contractor who: 1. Is available Tuesday, through Friday for approximately 2-3 hours per day 2. Has worked in a customer service setting or a similar customer-facing job 3. Has a solid command of written English to reply to customers 4. Ability to follow directions. How to apply To apply, please respond with a cover letter that includes the following: 1. Your customer service experience along with retail product experience 2. Your availability on Tuesday - Friday In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product? A quick test of your ability to follow directions will be required.

Customer Support

Data Entry

Virtual Assistant

Project ID: 5342265

About the project

3 proposals

Remote project

Active 10 yrs ago

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3 freelancers are bidding on average £8 GBP/hour for this job

@tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / project management / business plan and analysis / plan and website management job. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Sr. Executive (MIS), toward earning my Masters of Business Administration (MBA) and B. Sc ( Computer Science ) . I am 100% able to do your project. Sincerely, Tarikul Islam

£8 GBP in 12 days

3.6

(22 reviews)

5.1

@jaymadison

My name is Jay Mendoza from IPP Technologies Pty Ltd headquartered in Sydney, Australia with global operation in Philippines. Our Manila call center has 250 seats capacity. We are doing both Outbound (lead generation, sales and telemarketing,) and Inbound (order taking, customer service, technical support etc.) projects. As per your project description, it seems that we may be able to provide you a good and experienced customer service representation that can handle different tasks/duties within your preferred work schedule. As matter of fact, we are presently servicing a NZ based client who has an e-commerce business and selling products in a range of home and lifestyle categories. So far, we've got about 3 virtual customer service agents doing order related customer service and refund processing, warranty claims, freight related claims and other admin tasks. To answer your question below: Initially, I would offer my sincerest apologies for the inconvenience about the product that might be faulty on arrival, damaged in transit or defective. If the customer is subject to refund approval, therefore I will let him/her know that there is a certain procedure in order for us to process the refund. In some cases, we'll ask customer to email us within 10 days from the date of purchase or delivery & request a refund under terms and conditions. Must comply with the directions of the refund staff. Most importantly, I need to inform the customer the total amount of refund based from

£7 GBP in 12 days