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Short-stay Airbnb & Booking.com host (customer service & operations)

$2-8 AUD / hour

Closed
Posted over 2 years ago

$2-8 AUD / hour

This is a position between Monday to Friday 9-5pm Melbourne, Australia time, (40 hours a week). This position will be responsible for: - customer service with the guests (call/message/email) during business hours - manage cleaners and other contractors (locksmith, maintenance etc) and access with guests - admin work such as putting together insurance claims, categorising transactions, sending contracts, etc. - understand all properties, house rules, house manuals, check-in process. - continuous improvement to documentation and processes Native English is required. Previous experience with Airbnb hosting is required.
Project ID: 31987592

About the project

21 proposals
Remote project
Active 2 yrs ago

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21 freelancers are bidding on average $7 AUD/hour for this job
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Hello there! I am pleased to know that you're looking for a Virtual Assistant. I love working with people and I believe that developing a relationship with clients is the best way to build a successful business. My experience in Virtual Assistance began when I was offered a job as a Customer Service Representative. I spent 4 years in this industry and it taught me the importance of good communication and time management. I am a passionate person who loves to help persons with any problem at hand. I have also worked as a Marketing Sales Representative for 2 years and skills which were gained are interpersonal skills and influencing skills. I am also skilled in Microsoft Excel, Microsoft Word, Email Marketing, Customer Service and others. I am the best candidate for this job because of my work ethics, honesty and drive. I will complete all given tasks in a timely manner. I will surely meet all deadlines and report to you on a daily basis. I am available for over 40 hours weekly from Monday to Saturday. Thank you for the chance to apply for this position today. If you'd like to discuss my experience further, please contact me at your convenience. I look forward to hearing from you. Best wishes, Ashantie
$8 AUD in 40 days
5.0 (1 review)
5.1
5.1
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Dear potential employer I understand that you are looking for a superb Telemarketer to call and to set up appointments. I am the most suitable person for the job because I have over ten years’ experience working in the field of Telemarketing and two years working in a Call Center doing cold calls for companies like AT&T and many others and is excellent in setting appointments. Plus I have done a couple of telemarketing jobs on here with excellent reviews and will do the same for you. I speak fluent English as my native language. I am hard working and very committed to any task given to me. I know you will be very satisfied with the work I do and will be an asset to you if chosen. I have many satisfied clients on here and would love to make you one of them. Thanks in advance for the opportunity. I look forward to hearing from you. Best Regards Heba Thomas
$8 AUD in 40 days
5.0 (3 reviews)
4.7
4.7
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Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous experience in customer support for over 3 years. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Email/Ticket handling In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity. Thanks, Malba
$15 AUD in 40 days
5.0 (4 reviews)
3.9
3.9
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Hello, I have read your requirement very carefully and I find myself a perfect fit for this position. I am passionate about my work, ambitious, and driven. I am results-oriented and highly organized, responsible, reliable, persistent, resourceful, confident, friendly, always on time, and have over 8 years of experience and I am the best at everything I do. I have worked with multiple call centers and multiple clients overseas. I worked in many campaigns and know how to deal with clients and handle them. I know how to convince people and turn them into customers. I am fluent in English and have good knowledge of different dialers. I am currently working in EST time zone. I have a proper setup of the work environment. 1: Stable internet connection (20mbps) 2: High Configured Desktop core i7 16gb ram,ssd. 3: Backup computer Laptop core i3 8gb ram,ssd. 4: Very good Headphones for voice calls. 5: Peace and calm work environment. I love to chase targets and love to talk with people that is why I am best at this. I can assure you will love my style of work and I can assure you to bring results. Looking forward to working with you on this. Regards Mahadi Hassan
$5 AUD in 40 days
5.0 (1 review)
1.9
1.9
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Hi, I am the right person to do this job as you can see on my profile i have a good experience in customer service. Thank you
$6 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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I had a background working as a customer service representative for almost 6 years. I handle billing, technical and some sales concerns so this job is not new to me. I am now working in corporate world but i do missed this job so i would like to take this opportunity.
$5 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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Greetings, I have gone through your post and, I'm very confident to work on this project as I Have been working as a customer care and sales agent 2 years in Vodafone UK which is well known for its strict standards of customers happiness not only satisfaction. I showed a remarkable performance in all my KPIs targets and sometimes overachieved my sales target. If you know how sensitive the English people are you will know how careful you need to communicate with them to make the interaction successful, taking in consideration the average handling target that needs absorbing calls as much as I can . I used to absorb up to 35 calls daily in 8 working hours. To sum up, All customer service duties I mastered in the last 2 years, So I believe I'm the best matching to that job. please go through my profile and portfolio. Looking forward to your response, Thank you.
$8 AUD in 40 days
5.0 (2 reviews)
0.0
0.0
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Hi, This is Usama! I am in the customer support field for the past three years. I recently performed duties for a U.S based internet company via live chat/email. I can assure you that, I will give my 100% sincerity and hardwork to the project and a chance to provide you a good work would be greatly appreciated. Portals : * CISCO FINESE * REAMAZE Best Regards Usama Sheikh.
$4 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have seen your project details and completely understand the requirements. Kindly, award me this project so that we can discuss it briefly and start working. Regards, Anusha S.
$5 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear hiring manager. I have read out your job description thoroughly and I can boldly tell you that I am matured, bold, calm, dedicated and full time freelancer, I can handle your task perfectly. As a virtual assistant I provide a great service to my every clients with great hard work. I do not lie sluggishly on my couch and make false assumptions of works rather I take my job seriously and do it with full attention and flow toils to make my clients content even from a remote place. As a free worker, I do not misuse my power, I have full ethical and moral values related to my job. I am a native English speaker with good communication skills, I am ready to give you the best by handling your task, I believe am the best fit for this job as I follow instructions strictly and ready to satisfy my clients at all levels, my rate are flexible and I am open for negotiation. I will be waiting for your positive reply, Thank you Roqeebat
$8 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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3 years and 6 months working in the BPO industry (office based) as a TSR/CSR/VA and a year as a home-based VA/CSR representative. Handling mostly Telco Accounts, Healthcare Accounts, Real-Estate Accounts, and Appointment Setting assisting Customers with their needs, orders and locating their products, assisting with their technical concerns. I also have experience doing and sending emails, order tracking & order processing for our valued customers. I am also part of the billing and outbound and I was also a cohost for a US and Canada based vacation rental industry.
$5 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have more than 3 years of experience working as a customer service representative for Airbnb. Having said that, I am confident that I am the best fit for this position. Please let me know if you have questions. Looking forward to working with you soon!
$8 AUD in 50 days
0.0 (0 reviews)
0.0
0.0
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Hello! I'm Michelle from Philippines, an Airbnb Host for 3 years and experienced customer service representative for 3 years too I have a passion in hosting homes as I am the one personally handling our business but due to the pandemic we need to stop the business and now I am looking for a job in this field. Looking forward to hear from you soon.
$5 AUD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Glen Iris, Australia
4.9
29
Payment method verified
Member since Aug 3, 2016

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